Privacy policy

GRIDFIVE PRIVACY POLICY

Last Updated: 29 September 2026

GRIDFIVE ("GRIDFIVE", "we", "us", "our") respects your privacy.

This Privacy Policy explains how GRIDFIVE collects, uses, stores, shares and protects personal information when you visit www.gridfive.store, purchase our products, communicate with us or otherwise use our Services.

1. Information We Collect

Depending on how you interact with GRIDFIVE, we may collect:

Contact Information

  • name;

  • email address;

  • telephone/mobile number;

  • billing address;

  • shipping address.

Order Information

  • products purchased;

  • size and colour;

  • order number;

  • transaction information;

  • delivery information;

  • return/exchange information;

  • customer-service communications.

Payment Information

Payments may be processed through third-party payment providers.

GRIDFIVE generally does not store complete debit-card or credit-card credentials.

Payment providers may collect and process payment information according to their own privacy policies and applicable law.

Technical Information

We may automatically receive information such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate location derived from technical information;

  • pages visited;

  • interaction information;

  • referral information;

  • cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

  • process and fulfil orders;

  • arrange payment;

  • arrange manufacturing and fulfilment;

  • arrange shipping and delivery;

  • provide tracking;

  • process returns, exchanges and refunds;

  • provide customer support;

  • communicate about orders;

  • prevent fraud and abuse;

  • maintain Website security;

  • improve our Website and products;

  • understand customer interactions;

  • send marketing communications where permitted;

  • comply with legal and regulatory obligations;

  • maintain business records;

  • resolve disputes;

  • enforce our Terms and policies.

3. Fulfilment Partners

GRIDFIVE may share necessary order information with fulfilment and logistics partners.

This may include:

  • customer name;

  • shipping address;

  • phone number;

  • product/order information;

  • delivery information.

GRIDFIVE currently uses third-party print-on-demand fulfilment services, including Qikink, for relevant orders.

Qikink may process information necessary to manufacture, fulfil and ship your order.

Only information reasonably necessary for the relevant purpose should be shared.

4. Shopify

GRIDFIVE uses Shopify to operate its online store.

Shopify may process information relating to your interaction with the Website, account, orders and transactions.

Shopify's own privacy terms may apply to processing performed by Shopify.

5. Payment Providers

Payments may be processed through third-party payment gateways.

Payment providers may independently process transaction information in accordance with their own policies and applicable law.

GRIDFIVE does not ask customers to provide OTPs, PINs, passwords or complete payment-card credentials through ordinary customer-service channels.

6. Marketing Communications

Where permitted by law and where appropriate consent is required, GRIDFIVE may send:

  • product announcements;

  • offers;

  • launches;

  • newsletters;

  • promotional communications.

You may unsubscribe from promotional communications using the available unsubscribe mechanism or by contacting us.

Transactional communications relating to orders, payments, security or customer service may continue where necessary.

7. Cookies

GRIDFIVE and service providers may use cookies and similar technologies for purposes including:

  • Website operation;

  • shopping-cart functionality;

  • analytics;

  • security;

  • preferences;

  • performance;

  • advertising and marketing where applicable.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect Website functionality.

8. Legal Bases and Permitted Processing

Personal information may be processed where necessary for:

  • providing goods or services requested by you;

  • fulfilling an order;

  • complying with legal obligations;

  • preventing fraud;

  • protecting security;

  • responding to lawful requests;

  • obtaining consent where consent is required;

  • other purposes permitted by applicable law.

Where processing is based on consent, you may withdraw consent subject to applicable legal requirements and consequences.

Withdrawal of consent does not invalidate processing that was lawful before withdrawal.

9. Data Sharing

We may share personal information with service providers where reasonably necessary to operate the business, including:

  • Shopify;

  • payment processors;

  • fulfilment partners;

  • print-on-demand providers;

  • courier/logistics partners;

  • technology providers;

  • analytics providers;

  • customer-support providers;

  • professional advisers;

  • legal or regulatory authorities where required.

GRIDFIVE does not sell personal information merely as a source of revenue.

10. Data Security

GRIDFIVE takes reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no electronic system can guarantee absolute security.

Customers should not send passwords, OTPs, PINs or complete payment credentials to GRIDFIVE through email, social media or customer support.

11. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilling orders;

  • providing customer service;

  • maintaining business and tax records;

  • complying with legal obligations;

  • resolving disputes;

  • preventing fraud;

  • enforcing agreements.

Different categories of information may have different retention periods.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • access information;

  • request correction of inaccurate information;

  • request deletion where applicable;

  • withdraw consent where processing is based on consent;

  • exercise other rights available under applicable data-protection law;

  • raise a complaint concerning processing.

Some rights may be subject to legal exceptions.

13. Identity Verification

To protect customer information, GRIDFIVE may reasonably verify the identity of a person making a privacy request.

14. Children's Data

The Website is not intended for children who are not legally capable of entering into the relevant transaction.

If we become aware that personal information has been collected in circumstances where applicable law requires parental/guardian consent, we will take reasonable steps to address the situation.

15. Third-Party Websites

The Website may contain links to third-party websites or services.

GRIDFIVE is not responsible for the privacy practices of third-party websites that it does not control.

Please review their privacy policies separately.

16. International Processing

Some service providers used by GRIDFIVE may process or store information outside India.

Where applicable, GRIDFIVE will take steps required by applicable law concerning such processing or transfers.

17. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this Website with an updated effective date.

18. Privacy Contact

For privacy-related questions or requests:

GRIDFIVE
Email: support@gridfive.store

Address:

Universal Cubical Village, Bandivali Hill Road, Amrut Nagar, D-1504, Jogeshwari West, Mumbai, Maharashtra – 400102, India

19. Grievances

Privacy complaints may be submitted using the contact details above.

GRIDFIVE will review and respond to privacy complaints within the timeframe required by applicable law.

GRIDFIVE