Shipping policy

GRIDFIVE SHIPPING & DELIVERY POLICY

Last Updated: 29 September 2026

GRIDFIVE uses a print-on-demand fulfilment model. Your order may be manufactured, printed, packed and dispatched after the order is placed.

1. Order Processing

Orders are normally sent for processing after successful payment or confirmation.

Our fulfilment partner may require approximately 2–3 business days for standard print-on-demand dispatch, while certain all-over-print or specialised products may require additional processing time.

Processing times are estimates and may vary during:

  • product launches;

  • sales;

  • festive periods;

  • high-order-volume periods;

  • production interruptions;

  • public holidays.

2. Delivery

After dispatch, delivery is handled by our logistics partners.

Typical delivery time may be approximately 2–5 business days after dispatch, depending on destination and courier network.

Remote locations and certain pin codes may require additional time.

The delivery estimate shown at checkout or communicated after dispatch should be treated as the most relevant estimate for that particular order.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout where applicable.

Any mandatory charges will be disclosed before the customer completes the order.

4. Tracking

Once your order is dispatched, tracking information may be provided through email, SMS, WhatsApp or other available communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Address Accuracy

Please carefully check your:

  • name;

  • house/flat number;

  • building;

  • street;

  • locality;

  • city;

  • state;

  • PIN code;

  • phone number.

GRIDFIVE is not responsible for delivery failure caused solely by inaccurate or incomplete information supplied by the customer.

If an address correction is possible before dispatch, we will make reasonable efforts to assist. Once an order has entered production or has been dispatched, changes may not be possible.

6. Delivery Attempts

Courier partners may make multiple delivery attempts according to their operational procedures.

Customers should remain available at the provided address and respond to courier communications when required.

7. Failed Delivery and RTO

If an order cannot be delivered and is returned to the fulfilment facility, it may be treated as a Return to Origin (RTO).

Possible causes include:

  • incorrect address;

  • incomplete address;

  • customer unavailable;

  • customer unreachable;

  • refusal of delivery;

  • COD payment not available;

  • serviceability issues;

  • courier restrictions.

Where re-shipment is possible, GRIDFIVE may arrange it subject to applicable charges.

8. Delayed Shipments

Courier delivery estimates are not guarantees unless specifically stated otherwise.

If your shipment appears significantly delayed, contact us with your order number and we will investigate.

9. Lost Shipments

If a courier confirms that a shipment is lost, GRIDFIVE will investigate and provide an appropriate remedy, which may include replacement or refund depending on the circumstances.

10. Damaged Packages

If your package arrives visibly damaged:

  1. photograph the outer package;

  2. photograph the shipping label;

  3. record an unboxing video where possible;

  4. inspect the product;

  5. contact GRIDFIVE promptly.

Please retain the packaging until the claim is resolved.

11. Force Majeure

Delivery may be delayed by circumstances beyond reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, civil disturbances, public emergencies or other force majeure events.

12. International Shipping

Unless specifically stated on the Website, GRIDFIVE currently focuses on deliveries within India.

If international shipping is introduced, applicable customs duties, import taxes and other charges may be the responsibility of the customer unless expressly stated otherwise.

13. Contact

For shipping assistance:

Email: support@gridfive.store

Please include your order number in every shipping enquiry.

GRIDFIVE