Refund policy

GRIDFIVE RETURNS, EXCHANGES & REFUND POLICY

Last Updated: 29 September 2026

At GRIDFIVE, our products are produced on demand. Each order may be individually printed, processed and fulfilled after you place it.

Because of this model, we do not operate a general "change of mind" return policy for every order.

However, we stand behind the quality and accuracy of products sold through GRIDFIVE and will provide appropriate remedies for defective, damaged, incorrect or materially non-conforming products, subject to applicable law.

1. Quick Guide

Situation	What to do
Product is defective	Contact us within 7 days
Product arrived damaged	Contact us within 7 days
Wrong product received	Contact us within 7 days
Wrong size selected by customer	Generally not eligible for refund
Change of mind	Generally not eligible for return
Product differs materially from listing	Contact us within 7 days
Parcel lost in transit	Contact us; we will investigate and provide applicable remedy
Customer refused/failed delivery	Re-shipment/refund subject to circumstances and applicable charges

2. Eligible Issues

You may request a replacement, refund or other appropriate remedy if your product is:

A. Defective

Examples include:

significant manufacturing defects;
substantial stitching defects;
major print defects;
significant print peeling or damage attributable to manufacturing;
materially damaged garment;
other defects that materially affect the product's intended use.

B. Damaged in Transit

If the product arrives damaged, please contact us as soon as possible and preferably within 7 days of delivery.

Please retain the original packaging until the issue is resolved.

C. Incorrect Product

Examples include:

wrong product;
wrong colour;
wrong size supplied compared with the order;
materially incorrect design;
missing item.

D. Materially Not as Advertised

If the product materially differs from its description, specifications or agreed characteristics, contact us so we can investigate.

Nothing in this policy limits remedies available under applicable consumer law.

3. Reporting Period

For operational reasons, we request that defective, damaged or incorrect products be reported within 7 calendar days from delivery.

This aligns with the defect-claim window currently used by our print-on-demand fulfilment partner, Qikink. Qikink currently requests product photographs and an unboxing video when raising defective-product replacement requests.

If you discover an issue after this period, contact us anyway. We will assess the circumstances and applicable legal rights.

4. Evidence

To process a claim efficiently, we may request:

order number;
photographs of the product;
photographs of the packaging;
photograph of the shipping label;
photographs/videos of the defect;
unboxing video, where available;
description of the problem.

An unboxing video is strongly recommended because it helps establish the condition of the package and product at the time of delivery.

However, the absence of an unboxing video does not by itself remove a consumer's statutory rights.

5. Product Condition

Except where the issue itself makes this impossible, the product should be:

unused;
unwashed;
unaltered;
free from perfume, stains or other customer-caused damage;
accompanied by original packaging where reasonably available.

For a genuine manufacturing defect, these conditions will not be applied in a manner that defeats a remedy otherwise required by law.

6. Size Selection

Customers are responsible for selecting the appropriate size using the size chart provided on the relevant product page.

GRIDFIVE products may have an oversized/unisex fit and product-specific measurements. Customers should review those measurements before purchasing.

An incorrect size selected by the customer is not normally considered a manufacturing defect.

Where GRIDFIVE/Qikink can process a size exchange, it may be offered subject to:

product availability;
product condition;
the applicable exchange window;
reverse-shipping and/or re-shipping costs;
operational feasibility.

A size exchange is not guaranteed for every product or order.

7. Change of Mind

Because GRIDFIVE products may be printed or manufactured specifically after an order is placed, we generally do not accept returns solely because:

you changed your mind;
you no longer like the design;
you ordered the wrong size;
you selected the wrong colour;
you ordered the wrong product;
you found a different product you prefer.

This exclusion applies only to the extent permitted by applicable law.

8. Exchange Process

If your claim is approved, GRIDFIVE may provide one of the following remedies depending on the circumstances:

replacement with the correct product;
replacement with the same product;
exchange for an available equivalent product;
refund;
another remedy required or permitted under applicable law.

GRIDFIVE will determine the appropriate remedy based on the nature of the issue, product availability, evidence and applicable law.

9. Refunds

Where a refund is approved, the refund will generally be made to the original payment method where technically and legally possible.

Processing times may depend on:

payment gateway;
bank;
card issuer;
UPI provider;
COD refund mechanism;
other payment service providers.

GRIDFIVE does not control the processing time of a customer's bank or payment provider after a refund has been initiated.

10. COD Refunds

For COD orders, GRIDFIVE may require bank account, UPI or other payment information to process an approved refund.

Customers are responsible for providing accurate refund details.

GRIDFIVE will not request passwords, OTPs, PINs or complete card credentials to process a refund.

11. Shipping Charges on Approved Claims

If a product is confirmed to be defective, damaged, incorrect or materially not as advertised, GRIDFIVE will bear or reimburse reasonable applicable return/replacement shipping costs where required by law or approved under our claim process.

For customer-requested exchanges, such as size exchanges where offered, applicable shipping costs may be payable by the customer.

12. Returned Products

Where a physical return is required, GRIDFIVE or its fulfilment partner will provide the applicable return instructions.

Do not send a product to an address obtained independently from the internet or from a third party.

Unauthorised returns may be delayed or rejected.

13. Failed Delivery / RTO

A parcel may be returned to the fulfilment facility if delivery fails due to reasons such as:

incorrect address;
incomplete address;
customer unavailable;
customer unreachable;
refusal to accept COD;
insufficient COD payment;
delivery location becoming unserviceable;
repeated failed delivery attempts.

Qikink identifies similar circumstances as potential Return-to-Origin (RTO) reasons.

If an order becomes RTO, GRIDFIVE will determine the appropriate next step based on the circumstances.

Possible outcomes include:

re-shipment after address confirmation;
collection of applicable additional shipping charges;
refund where appropriate;
cancellation where fulfilment is no longer possible.

14. Lost Orders

If a courier confirms that an order has been lost in transit, GRIDFIVE will investigate the shipment and provide an appropriate remedy.

Where a replacement is feasible, GRIDFIVE may send a replacement.

Where replacement is not feasible or where a refund is appropriate, GRIDFIVE will process the applicable refund.

Qikink currently states that lost-in-transit orders may qualify for an automatic refund once the shipping status confirms the loss.

15. Refunds Are Not Available for Certain Situations

Subject to statutory consumer rights, refunds are generally not provided solely because:

the customer changed their mind;
the customer selected an incorrect size;
the customer selected an incorrect colour;
the customer entered an incorrect address;
the customer refused delivery;
the customer was unavailable for delivery;
the customer damaged, washed, altered or misused the product;
the product was returned without authorisation.

16. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded under applicable Indian law.

Where a product is defective, deficient, spurious, materially not as advertised/agreed, or otherwise attracts a mandatory remedy under applicable law, GRIDFIVE will provide the remedy required by law.