GRIDFIVE TERMS & CONDITIONS

Last Updated: 29 September 2026

Welcome to GRIDFIVE.

These Terms & Conditions ("Terms", "Terms of Service" or "Agreement") govern your access to and use of the GRIDFIVE website, www.gridfive.store ("Website"), and your purchase of products from GRIDFIVE ("GRIDFIVE", "we", "us", "our").

By accessing the Website, placing an order, creating an account, subscribing to our communications, or otherwise using our Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you do not agree with these Terms, please do not use the Website or place an order.

1. About GRIDFIVE

GRIDFIVE is an online fashion and streetwear brand offering apparel and related products through its Website.

The products displayed on the Website may be manufactured, printed, packed, fulfilled and/or shipped by third-party service providers engaged by GRIDFIVE, including print-on-demand and logistics partners.

Our fulfilment partners may process an order on our behalf; however, your purchase contract and customer relationship is with GRIDFIVE unless expressly stated otherwise.

GRIDFIVE remains responsible for addressing customer complaints and resolving issues relating to products purchased through our Website, subject to applicable law.

2. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order.

If you are under the age of majority, you may use the Website only with the involvement and consent of your parent or legal guardian.

By placing an order, you represent that the information provided by you is accurate and that you have authority to use the payment method selected.

3. Products

GRIDFIVE makes reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications and other information displayed on the Website are accurate.

However:

• colours may appear differently depending on your device or display;

• product photographs may contain lighting, styling or photographic variations;

• minor differences in print placement, colour intensity, texture or finish may occur due to the nature of garment manufacturing and printing;

• actual garment measurements may vary within reasonable manufacturing tolerances;

• product availability may change without prior notice.

Such ordinary manufacturing or photographic variations do not constitute a defect where the product substantially conforms to its advertised description and specifications.

Material deviations, defective products, incorrect products or products that do not conform to the order will be handled in accordance with our Returns, Exchanges & Refund Policy.

4. Product Sizes

Customers are responsible for selecting the correct size before placing an order.

Please carefully review the applicable size chart and product measurements before purchasing.

Because GRIDFIVE products may be produced specifically after an order is placed, incorrect size selection by the customer does not automatically constitute a manufacturing defect.

Where GRIDFIVE offers a size exchange for a particular product, the exchange will be subject to the conditions stated in the Returns & Exchanges Policy.

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

The applicable price is the price displayed at the time the order is placed, subject to obvious pricing errors.

Where applicable, taxes and other mandatory charges will be displayed or included as required by law.

Shipping charges, if applicable, will be displayed before completion of the purchase.

GRIDFIVE reserves the right to correct genuine pricing, typographical or technical errors.

If an order has been placed at an obviously erroneous price and GRIDFIVE cannot reasonably fulfil the order at that price, GRIDFIVE may cancel the affected order and refund amounts actually paid for that order.

6. Orders

Placing an order constitutes an offer by you to purchase the selected products.

An order is considered accepted when GRIDFIVE or its authorised payment/commerce systems confirm the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• suspected fraud or unauthorised payment;

• materially incorrect pricing or product information;

• duplicate or technically corrupted orders;

• inability to fulfil the order;

• unserviceable delivery location;

• violation of these Terms;

• legal or regulatory requirements.

If GRIDFIVE cancels a prepaid order, the amount actually paid for the cancelled order will be refunded through the applicable payment method, subject to applicable payment-processing timelines.

7. Made-to-Order / Print-on-Demand Model

GRIDFIVE uses a print-on-demand fulfilment model.

This means that products may be manufactured or printed only after an order is placed.

Consequently, an order may enter production shortly after it is received.

This is one reason why order cancellations, modifications and change-of-mind returns may be restricted after production has commenced.

Nothing in this clause limits any consumer rights that cannot lawfully be excluded under applicable law.

8. Payment

Payments may be processed through third-party payment service providers.

GRIDFIVE does not ordinarily receive or store complete payment-card credentials.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

If a payment is unsuccessful, reversed, disputed or otherwise not received, GRIDFIVE may suspend or cancel the associated order.

9. Cash on Delivery

Where Cash on Delivery ("COD") is offered, additional verification may be performed.

GRIDFIVE may contact the customer through the phone number or email address provided at checkout to verify the order.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future orders.

Nothing in this clause creates a charge or penalty that is disproportionate to any actual loss or is otherwise prohibited by applicable law.

10. Shipping and Delivery

Delivery timelines displayed on the Website are estimates unless expressly stated otherwise.

Orders may require processing, production, dispatch and transportation time.

Delivery may be affected by circumstances including:

• courier delays;

• incorrect or incomplete addresses;

• weather;

• natural disasters;

• public holidays;

• strikes;

• transportation disruptions;

• regulatory restrictions;

• force majeure events;

• customer unavailability;

• unsuccessful delivery attempts.

GRIDFIVE will provide reasonable assistance in tracking delayed or undelivered orders.

Detailed shipping terms are provided in our Shipping & Delivery Policy.

11. Returns, Exchanges and Refunds

GRIDFIVE wants customers to receive products that correspond with their order.

If you receive:

• a defective product;

• a damaged product;

• the wrong product;

• a materially incorrect product; or

• a product that materially differs from what was advertised,

please contact us within the period specified in our Returns & Refund Policy.

Because our products are produced on demand, ordinary change-of-mind returns may not be available.

Any exclusion or restriction applies only to the extent permitted by applicable law and does not exclude statutory consumer rights relating to defective, deficient, misrepresented or otherwise non-conforming goods.

Please read our complete Returns, Exchanges & Refund Policy before purchasing.

12. Customer Responsibility for Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number and other information required for delivery.

GRIDFIVE is not responsible for delivery failure caused solely by inaccurate or incomplete information supplied by the customer.

If an order is returned because the customer:

• provided an incorrect address;

• provided an incomplete address;

• was repeatedly unavailable;

• refused delivery;

• failed to provide required COD payment; or

• otherwise caused the failed delivery,

any refund, re-shipment or additional shipping arrangement will be handled according to our applicable return and shipping procedures.

13. Inspection and Proof of Delivery Issues

For your protection, customers should inspect the package as soon as reasonably possible after delivery.

For visibly damaged packages, customers should, where practical, record photographs or video of the package before opening it.

For defective, damaged or incorrect products, GRIDFIVE may request:

• photographs of the outer packaging;

• photographs of the product;

• photographs of the shipping label;

• photographs/videos showing the issue;

• an unboxing video where available;

• order details and other reasonable information required to investigate the complaint.

The absence of an unboxing video does not automatically extinguish any statutory consumer right. However, failure to provide requested evidence may make it more difficult to determine whether the issue occurred before or after delivery.

14. Intellectual Property

All trademarks, logos, brand names, graphics, photographs, illustrations, artwork, product designs, text, videos, layouts, software and other content appearing on the Website are owned by GRIDFIVE or used under licence, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, publish, commercially exploit or create derivative works from GRIDFIVE content without prior written permission.

Purchasing a GRIDFIVE product does not transfer ownership of GRIDFIVE's intellectual property.

15. Prohibited Use

You must not use the Website to:

• violate any applicable law;

• infringe intellectual property rights;

• submit false or misleading information;

• interfere with Website security or operation;

• attempt unauthorised access;

• introduce malware or malicious code;

• scrape or systematically copy Website content without permission;

• conduct fraudulent transactions;

• abuse promotional codes or offers;

• impersonate another person or entity;

• use the Website for unlawful commercial purposes.

16. Promotions and Discount Codes

Promotional codes, discounts and offers may have specific eligibility requirements, expiry dates, product exclusions, minimum order values or usage limits.

Unless expressly stated otherwise:

• promotions cannot be exchanged for cash;

• promotions cannot be combined;

• promotional benefits cannot be transferred;

• GRIDFIVE may correct genuine technical or pricing errors.

If a promotional order is refunded, the refund will be calculated according to the applicable promotion and the amount actually paid.

17. Reviews and Customer Content

If you submit a review, photograph, video, comment, testimonial or other content to GRIDFIVE, you confirm that:

• you own or have permission to use the content;

• the content does not infringe another person's rights;

• the content is not unlawful, defamatory, misleading, obscene or fraudulent.

You grant GRIDFIVE a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish such content for legitimate business, marketing and promotional purposes, subject to applicable law.

GRIDFIVE may remove content that violates these Terms or applicable law.

18. Third-Party Services

The Website may use third-party services including Shopify, payment processors, analytics providers, communication providers, logistics companies and print-on-demand fulfilment partners.

Third-party services may have their own terms and privacy policies.

GRIDFIVE remains responsible for its own obligations to customers under applicable law, while third-party service providers may separately be responsible for their own services.

19. Privacy

Personal information is handled in accordance with GRIDFIVE's Privacy Policy.

By using the Website, you acknowledge that certain information is required to process orders, make payments, provide customer support, arrange delivery, prevent fraud and comply with legal obligations.

20. Errors and Website Availability

We make reasonable efforts to maintain the Website but do not guarantee that it will always be available, uninterrupted, secure or error-free.

GRIDFIVE may temporarily suspend or modify Website functionality for maintenance, security, upgrades or operational reasons.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, GRIDFIVE will not be liable for indirect, incidental, special or consequential losses arising solely from use of the Website.

Nothing in these Terms excludes or restricts liability for:

• fraud or fraudulent misrepresentation;

• death or personal injury caused by negligence where such exclusion is prohibited;

• defective goods where liability cannot lawfully be excluded;

• violation of statutory consumer rights;

• any other liability that cannot legally be limited or excluded.

Any contractual limitation will apply only to the extent permitted by applicable law.

22. Indemnity

To the extent permitted by applicable law, you agree to indemnify GRIDFIVE against losses, claims or reasonable costs arising from your unlawful use of the Website, fraud, intentional misconduct or infringement of third-party rights.

This clause does not require you to indemnify GRIDFIVE for GRIDFIVE's own unlawful conduct or obligations that cannot legally be transferred to a consumer.

23. Force Majeure

GRIDFIVE will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil disturbance, government restrictions, epidemics, transportation disruption, labour disruptions, infrastructure failures, cyber incidents or other force majeure events.

Where required by applicable consumer law, GRIDFIVE will continue to provide the remedies available to the consumer.

24. Governing Law

These Terms are governed by the laws of India.

Nothing in these Terms removes or restricts any consumer's statutory rights or jurisdiction available under applicable Indian consumer-protection law.

25. Consumer Disputes

Customers are encouraged to first contact GRIDFIVE so that a complaint can be investigated and resolved.

Nothing in these Terms prevents a consumer from exercising rights available under applicable law, including approaching an appropriate Consumer Commission or other competent authority.

26. Changes to These Terms

GRIDFIVE may update these Terms from time to time to reflect changes to our products, business practices, technology or applicable law.

The updated version will be published on the Website with a revised "Last Updated" date.

Orders already placed will generally be governed by the Terms applicable when the order was accepted, unless a change is required by law.

27. Contact

For questions regarding these Terms, orders or customer support:

GRIDFIVE
Email: support@gridfive.store
Address: Universal Cubical Village, Bandivali Hill Road, Amrut Nagar, Jogeshwari West, D-1504, Mumbai, Maharashtra – 400102, India

For consumer grievances, please use the grievance mechanism published on our website.

Important: Before publishing this document, GRIDFIVE should replace/add the exact legal entity name, registered office address, GSTIN (if applicable) and designated Grievance Officer details.